Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Please note that all items are returnable for safety reasons.

 

To be eligible for a return, your item must be in the same condition that you received it:

• Unaltered, unused and in full saleable condition
• With tags, in its original packaging
• Receipt or proof of purchase is also required

To start a return, you can contact us at customer.care@altemino.com. Please note that returns will be collected at the same address as the product was delivered.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer.care@altemino.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are committed to reviewing every delivery carefully before delivery is planned. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
Unfortunately, we cannot accept product exchanges due to the nature of our products. We are committed to providing sufficient information to guide you in your purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer.care@altemino.com